Terms & Conditions

Konkrete Physique UK

These terms and conditions ("Agreement") set forth the general terms and conditions of your use of the website ("Website" or "Service") and any of its related products and services (collectively, "Services"). 
This Agreement is legally binding between you ("User", "you" or "your") and Konkrete Physique ("Konkrete Physique", "we", "us" or "our"). 
By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and Konkrete Physique even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Billing and Payments

Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

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Refund Policy

Our refund policy is valid for a period of 14 calendar days from the date of the receipt of the order. If you receive your order and are not satisfied for any reason you can contact us via email. If the period of 14 days has lapsed since the receipt of the order, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused

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In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

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Shipping Terms:

All orders placed before 3pm will be dispatched same day by Royal mail.

Where Goods are delivered outside of the United Kingdom the Customer will be responsible for complying with all necessary legal import and shipping documentation and to ensure the Goods comply with the local regulatory and legal requirements.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

 

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to